SHIPPING & RETURNS

We want your new Sandos to arrive quickly and safely. Here’s everything you need to know about shipping, returns and exchanges.


Shipping

  • Flat $12 tracked shipping
  • Free shipping on orders of $100 and over
  • Orders are packed and dispatched within 1–2 working days, and usually arrive in around 5 business days.

Please note: delivery times are estimates and may vary during peak and sale periods, or due to courier delays.


Returns

We understand that getting the perfect fit, especially for footwear, can be tricky. If your purchase isn’t quite right, we’re here to make returning it as easy as possible.

  • Email us at hello@sandos-store.com within 5 days of receiving your order to let us know you’d like to make a return.
  • Items must be unworn, in original condition and in their original packaging, and must be back with us within 30 days of the date you received your order. After this time, orders are considered final.
  • Return postage is at your cost. We recommend using a tracked service, as we can’t be responsible for parcels lost in transit.
  • Once we receive your return, we’ll refund your order in full, including your original shipping, to your original payment method within 1–2 working days.

Where to send your return

Sandos
317A Casement Road
Whangamata 3620
New Zealand

Please include a note with your order number inside the parcel so we can process your refund quickly.


Exchanges

  • We can’t do direct exchanges on Australian orders. The quickest way to get a different size or style is to return your pair for a full refund and place a new order.


Sale items

  • Sale items are final sale and can’t be returned or exchanged, unless faulty.


Faulty items

  • If something’s not right with your Sandos, get in touch and we’ll make it right, including covering the cost of the return.


If you’re unsure about sizing or anything else, just drop us a line at hello@sandos-store.com. We’re always happy to help.