SHIPPING & RETURNS

We want your new Sandos flip flops to arrive quickly and safely. Here’s everything you need to know about our shipping options and delivery timeframes.


New Zealand Shipping

We ship nationwide with NZ Post Couriers, Tracked Delivery.

FREE SHIPPING ON ALL NZ ORDERS.

Rates:

  • North Island (Urban): $8.50
  • South Island (Urban): $10.00
  • Rural Addresses: $12.00
  • Free Shipping for orders of $100 and over

Delivery Times:

  • Orders are packed and dispatched within 1–2 working days.
  • North Island (Urban): Overnight delivery (next working day)
  • South Island & Rural: 1–2 working days

Please note: Delivery times are estimates and may vary during peak and sale periods, or due to courier delays.


Australian Shipping

Rates:

  • Australia: $12 AUD Tracked (flat rate)
  • Free Shipping for orders of $100 AUD and over

Delivery usually takes around 5 business days.


International Shipping

Rates:

  • All other countries: $25 NZD (flat rate)
  • Free shipping is not available on international orders

Delivery times vary depending on destination.


Exchange & Returns Policy

We understand that getting the perfect fit - especially for footwear - can be tricky. If your purchase isn’t quite right, we’re here to make the exchange or return process as smooth as possible.

Returns

  • Please email us at returns@sandos.nz within 5 days of receiving your order to let us know you’d like to make a return.
  • Items must be received back to us within 30 days of the date you received your order. After this time orders are considered Final.
  • All return costs are the responsibility of the customer and we recommend using a trackable courier method as we can’t be responsible for lost parcels.
  • Once we receive your return, we’ll process the refund to your original payment method (excluding shipping) within 1-2 working days.
  • Returned items must be unworn, in original condition, and in their original packaging.
  • There are no exchanges on International or Australian orders. You can return your order for a refund and are welcome to place a new order for another size or style. Australian orders are refunded in full, including original shipping. International refunds exclude $10 shipping costs.
  • Original shipping costs are not refunded (except on Australian orders)
  • Exchanges Only on all Sale purchases

Exchanges

  • If you’d like a different size or style, send us an email within 5 days of receiving your order - returns@sandos.nz
  • Simply pop your item back to us using a tracked courier—we’d hate for it to get lost!
  • Once received, we’ll happily deliver the new order to you at our cost.
  • There are no exchanges on international orders

A few friendly reminders

  • Your Sandos should be unworn and in their original packaging when returned.
  • We can’t accept items that have been worn, marked, or damaged.
  • Some sale items may be final sale—check the product page for details.
  • There are no exchanges on international orders unless the item is deemed faulty.

If you’re unsure about sizing or the return process, just drop us a line—we’re always happy to help hello@sandos.nz